Shipping policy

At Bert Design, we pride ourselves on ensuring your orders are packaged with the highest of standards.

Orders are processed Monday to Friday (excluding public holidays). Orders received on weekends or holidays will be processed the next business day. Handling times for all orders are generally 3-4 business days from the time of order. Slight delays may occur during holiday, sale periods, or any COVID-related restrictions.

A dispatch confirmation email, including a tracking number, will be sent once the order has been dispatched. All deliveries are made by registered courier and will require a signature unless you provide authority to leave.

We are required to automatically charge and withhold the applicable GST for orders delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.

Delivery of Goods

All goods are delivered from our facility. Bert Design will arrange a freight company to deliver to the purchaser’s address, unless the purchaser states otherwise or selects the click-and-collect service from our store when ordering.

Liability passes to the purchaser upon delivery of the goods to the designated address of the purchaser.

Freight is payable at checkout; therefore, freight costs are the responsibility of the purchaser and are additional to the cost of goods sold.

The purchaser must sign for the number of cartons received upon delivery. Bert Design will not be held responsible for cartons signed for but not received. If upon delivery cartons are damaged, please mark the consignment note and notify us immediately.

Please note that bulky and fragile items require specialist carriers and may take longer to reach nominated destinations. Orders will only be sent directly to the purchaser’s client at Bert Design’s discretion.

Domestic Shipping

Our products are shipped based on a postcode-related shipping calculator with availability to a majority of postcodes within Australia.

International Shipping

Our online store is currently unable to ship internationally. If you wish to arrange international shipping, please email us directly at hello@bertdesign.com.au for more information.

Store Pickup

Click & Collect is available from our facility located at [Insert location]. In-stock items ordered in our store can be collected the same business day. Once your goods are picked, packed, and ready for collection, you will be notified via email or SMS.

Carrier Tracking

A tracking number and carrier information will be sent to you in an email once your goods have been packed and dispatched from our facility in NSW.

Lost or Damaged in Transit

In the unlikely event that an item arrives damaged or faulty, we request that you email: hello@bertdesign.com.au within 7 days of receipt of goods for a replacement (if available/suitable), credit, or refund. To assist with your claim, please include any images and/or videos to support your claim. We are here to help and aim to respond within 24 hours, Monday to Friday.